Fast Company published its 2003-2004 list of the spineless in this month's issue. See who's on it here. How to become a member of the cowardly clan: act inconsistently, make soft decisions, or take no responsibility for your actions. The...
Posted in CommLog on September 14, 2004 11:07 AM
Is this a trend? A few months ago, Ford CEO Bill Ford Jr. gave his first official bonus—worth about $1.5 million—to company employees for their children’s college tuition. Now comes word that Best Buy CEO Brad Anderson has turned over...
Posted in CommLog on May 19, 2004 08:14 PM
Employees typically attribute little sincerity to mass emails from the CEO thanking them for their hard work. But when the CEO goes on to say he's giving his bonus to their kids, employees may be willing to give him the...
Posted in CommLog on March 30, 2004 06:19 PM
Does giving employees a half-day off during the holiday season for shopping or other errands count as a convincing decision that communicates the organization’s values? Or, given recent layoffs, does it communicate a lack of attention to organizational priorities? And...
Posted in CommLog on December 16, 2003 11:04 PM
Charles Schwab co-CEO David Pottruck, interviewed in the current issue of Context Magazine, offers useful insights about internal communication....
Posted in CommLog on December 14, 2003 11:40 AM
The Harvard Business School Working Knowledge site recently posted an article on employee retention as a core business strategy. The piece is full of references to process-based communication and convincing decisions, and you can read it here....
Posted in CommLog on November 26, 2003 07:50 PM
We alerted you recently to a UK-based company's decision to ban internal email in support of its customer service strategy. It seems our description of this—as an Emerging Case Study—was spot on. The November issue of Health & Hospital Networks...
Posted in CommLog on November 25, 2003 03:12 PM
We're not reading it yet, but based on this review in last Sunday's New York Times David Magee's recent book about Carlos Ghosn and the turnaround at Nissan -- Turnaround: How Carlos Ghosn Rescued Nissan -- may be worth the...
Posted in CommLog on February 10, 2003 01:33 PM
We don't often find much of interest related to internal communication in mainstream business books, but that's not the case in Worst to First by Gordon Bethune, CEO of Continental Airlines. We use the turnaround of Continental as a case...
Posted in CommLog on December 31, 2002 12:28 PM
We've all known since we heard it in grade school that "actions speak louder than words." But many leaders fail to fully appreciate how this adage applies to the practice of effective internal communication. The extrapolation is this: Leaders' decisions...
Posted in CommLog on November 12, 2002 09:52 AM